Refund Policy

Effective date: October 2, 2026

This Refund Policy applies to subscriptions to SharkyPOD Monitor, a service provided by Enlightened by Design, LLC. By subscribing, you agree to the terms of this policy.

Subscription Plans

SharkyPOD Monitor is offered on a monthly subscription basis. All payments are processed by Stripe, who acts as Merchant of Record for all transactions.

No Refunds for Completed Billing Periods

Subscription fees are non-refundable for billing periods that have already been charged. Whether you use the service actively or not during a billing period, no refund will be issued for that period once payment has been processed.

Cancellations

You may cancel your subscription at any time through your billing portal (the link is provided in your subscription confirmation email). Upon cancellation, your service will remain active until the end of your current billing period. We do not offer prorated refunds for unused portions of a billing period.

Billing Errors

Payments for SharkyPOD Monitor are processed by Stripe as Merchant of Record. If you believe you have been charged in error — for example, if you were charged after cancelling your subscription or charged an incorrect amount — you can manage your subscription, view billing history, and request support directly through your Stripe customer portal (the link is provided in your subscription confirmation email). If you are unable to resolve the issue through Stripe, please contact us within 14 days of the charge with your subscription details and a description of the issue and we will assist in facilitating a resolution.

Free Trials

If a free trial is offered, no charge will be made until the trial period ends. You may cancel during the trial period at no cost. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and your payment method will be charged.

Service Discontinuation

In the event that Enlightened by Design LLC permanently discontinues SharkyPOD Monitor, subscribers who have prepaid for a period beyond the discontinuation date will receive a prorated refund for the unused portion of their subscription.

Exceptions

We reserve the right to issue refunds on a case-by-case basis at our sole discretion. The granting of a refund in one instance does not obligate us to issue refunds in future instances.

For any questions about this policy, please contact us.